There
is always someone there to greet you and I like that about Michell and
there quick with I'm in a rush with my car and to my man Gary look him
up he got you
I went to Mitchell Toyota to inquire about a Highlander as a surprise Christmas present for my wife. I met with salesman, Candy Sanchez, who was very helpful from the beginning. I explained to him that I was trying to obtain a new vehicle for my wife and wanted the vehicle in a certain price range. As we spoke about price, Candy was able to get me within the price range I wanted without any problems. Being a little hesitant, I still had questions about the vehicle and payments. Candy answered all of my questions to my satisfaction. As the conversation went on, I presumed I was getting a price for a 2015 vehicle until Candy cleared it even more by telling me it was going to be a 2016. Well, that sealed the deal. I was so happy that I was able to get my wife her dream vehicle within the price range I wanted. Even after that, Candy assisted me with making all the necessary arrangements so that I was able to surprise my wife with this vehicle. Candy, thank you for all you did and for definitely making this a very special Christmas.
I've
purchased 3 vehicles from Mitchell Toyota over the years, every time
I've been treated respectfully and fairly by everyone involved. When it
comes to Mitchell Toyota, there are two dealers I not only feel
confident buying with but actually look forward to speaking to: Curtis
and Adrian. These two dealers have made my buying experience painless
and downright enjoyable. Knowledgeable and always eager to be of
assistance, these two dealers worked together on my recent purchase on a
3rd gen Tacoma TRD Off-Road. The dealership's prices were spot on and I
used USAA to double check every number they put in front of me for
fairness and accuracy. Because 3rd Gen DC TRD ORs are in short supply at
the moment, Curtis ordered one specifically for me at the price I
expected to pay. He kept me updated as the truck rolled through the
manufacturing process, and did everything he could to make sure I was
satisfied, even making up for a mistake the factory made! Because I
basically showed up unannounced, Curtis was quite busy with other
customers, and that's when Adrian stepped in to assist him and me
immediately. He accompanied me on my test drive and was very relaxed
with no pressure at all. He was able to answer all of my questions, and
even entertained me by making small talk while we waited for Curtis to
finish up. I don't know if he gets any part of Curtis's commission, but
he definitely deserves something for his effort! Like I said, together,
the two may as well have been Batman and Robin. The buying process was
painless as always. Working with their underwriter, Matt, they had the
paperwork drawn up in advance and the process of taking delivery was
very simplified - under an hour! - I have to give an honorable mention
to Matt. He was able to look at my records of previous purchase and make
sure he got me every last dime he could. He was extremely courteous and
drew up all the paperwork in advance, and even made me aware of all of
my financing options so I could make the best decision. In short, if
you're going to buy a Toyota in the San Angelo area, do your homework,
and know that these guys can get you a fair deal with a fairly painless
experience. I highly recommend Curtis as he is the dealer I have the
most experience with, but as I said, for my most recent buying
experience Adrian stepped in and spent the most time with me, which
really says something about his drive to make sure the customer is happy
-even if it's someone else's commision- Mitchell Toyota, you guys are
awesome! Beverly Pfau I have bought cars other places before, but not with such courteous and exceptional assistance. I appreciate being helped without any pressure, and the effort that was made to find the Highlander I really wanted and bring it in for me to purchase. Gary Mortenson, and all your staff were friendly and helpful. Randhi Wijekularatne |
I just bought a brand new forerunner a week ago! The dealership is extremely helpful especially Curtis Andrew, he's the toyota Guru over there! he was very friendly, helpful and personable, I asked him to get me a limited edition, custom interior and a specific color, He had it for me with every specific detail i asked for in just a few weeks for my purchase!! Very helpful guy must say, he even enabled my garage door control in the car. I am more than happy with the service at toyota and Curtis for helping me get my new car!
We
were traveling from our ranch in the Hill Country on our way home to
Wisconsin and found ourselves stranded on the side of the highway with a
blown engine about an hour and a half outside of San Angelo. We called
Mitchell Toyota looking for a replacement vehicle and were truly blessed
to talk to Salesperson, Adrian Moore. Mr. Moore found us the exact
vehicle we were looking for in a quick, efficient manner, understanding
the predicament that we were in. At this point, his job as salesperson
would have been done, but he chose to go above and beyond his role as
salesperson. He truly cared about our stranded-on-the-highway situation,
and after work hours, drove the hour and a half with the truck we were
buying to pick me up and take me back to the dealership. He also made it
possible for us to borrow the truck for the night until the purchasing
paperwork could be done in the morning. He also made sure we had great
lodging and some of the best BBQ that San Angelo has to offer for
dinner. The next morning, the entire Mitchell Toyota staff was wonderful
to work with. Everyone hears horror stories of being taken advantage of
by car dealers when car troubles strand you far away from home in a
unfamiliar area. We are so grateful that we contacted Mitchell Toyota
and Adrian Moore. Our experience proved that there are still many good
and caring people out there and we were so lucky to find them at
Mitchell Toyota. I highly recommend seeking out Adrian Moore for your
next Toyota.
The Service Department is the best. Tony Palmer was very helpful.
Sep 3, 2014
My wife and I have purchased two vehicles from Mitchell Toyota. Great service all around.Feb 23, 2015
Great Place to do Business??-Mitchell Toyota
Sep 17, 2010I have purchased four vehicles from this dealership in the
past 10 years and can confidently recommend them to anyone looking for a
new or used car or truck. I strongly suggest that you go see Gary
Mortenson at Mitchell. He will make your car
shopping chore a pleasure and will help you get the best deal possible.
You'll be glad you did! MB?
Texas Friendly
Dealership??
Sep 19, 2010I
have purchased three vehicles from Mitchell Toyota and have had
great experiences every time. This year, I wanted to surprise my husband
with a new truck for his 30th birthday and Gary went above and beyond
to help me pull it off! Gary was very knowledgeable about the Tundras
and helped me find exactly what my husband was looking for. Would
definitely recommend them for your next vehicle purchase! Misty
Sonnenberg?
Mitchell Toyota
I bought my first Toyota Tundra in 2007. I had always
bought GMC products all my automobile life ,but the GM quality had gone downhill
since 1998, the last decent Chevy truck. Anyway, the 2007 never gave me any
trouble, held up on normal day to day use. In 2010 I started looking for another truck and had been
checking the Arizona dealers but nothing caught my eye until I was in Texas. I
happened to stop by Mitchell Toyota and salesperson, Gary Mortenson who knows
his trucks showed me several new Tundra's. Well the black sport model won me
over and along with Mortensons knowledge I drove back to Arizona with a new
Tundra and a great deal.I will buy again when the time comes from Mitchell
Toyota and Mr. Mortenson. Gary Cleland, Thatcher, AZ
Professional Dealership??
Sep 20, 2010I
purchased a new Tundra from this dealership and recommend them to anyone
looking for a new truck. Gary Mortenson will make your purchase a
pleasure.
Lee Ruppeck
PLEASANT BUYING EXPERIENCE
? - Mar 9, 2011
I shopped many dealerships and many makes before I settled on a new 2011 Toyota Tundra. Lacey Lee and the folks at Mitchell worked the absolute hardest to earn my business. Pleasant buying experience. Would reccomend Lacey, and the Mitchell staff to anyone.
MITCHELL TOYOTA
? - Apr 5, 2011
We were looking to replace our 2003 Toyota Camry . We came to Mitchell Toyota and Gary Mortenson was the one who helped us decide on the car we were
looking for. He is great to work with, patient and informative. He gave
us all the information we needed to drive our new Toyota.......which
is certainly different from the 2003 that we previously owned. He has
answered all questions and I am appreciative of a salesman who seems to
have plenty of time to listen and give all the answers. I would
certainly tell friends about this dealership and how we were treated.
Harriett from San Angelo, TX
Mitchell Toyota
? - Feb 5, 2011
I was very pleased by the courtesy and help given to me by Curtis Andrews at Mitchell.
I had spent most of the morning at another car dealership and
eventually left out of frustration. Curtis was quick to assess my needs
and assured me that he would do everything in his power to make the day
as least frustrating as possible. Curtis listened to what I needed in a
used car and didn't show me anything that was not within the realms of
what I wanted AND could afford. The second car he showed me was the car
for me! I drove it home that day and am extremely pleased with my
purchase!
MITCHELL TOYOTA- USED CARS
As
you may recall, I contacted Mitchell Toyota last Monday regarding the
Honda S2000 you had for sale. My first contact was Sam Gonzales.
Sam
helped me greatly through the week by forwarding me pictures and information regarding the S2000. We talked at least once per day and many
days it was several times per day. It goes without saying, Sam is a great asset to your Sales Team. He never hesitated to provide me with any
answers to my questions and was very willing to be my eyes in San Angelo. This is the first time I have ever considered purchasing a car without
first driving it much less even seeing it. I am sure that your dealership has a recognition program, if so, I would like to recommend Sam for the
highest level of award available to him. He went above and beyond on this transaction. He was prompt iand concise n his communication. When it came to the final negotiation he passed me over to Robert. My 2009 Honda S2000 was delivered as expected on Saturday morning! Overall my purchasing experience was positive. The only disappointment that I had was learning that the car had less than 1/2 tank of gas.When I am looking for my next vehicle, I will be giving Sam a call!
Best Regards,
Mike Sims
helped me greatly through the week by forwarding me pictures and information regarding the S2000. We talked at least once per day and many
days it was several times per day. It goes without saying, Sam is a great asset to your Sales Team. He never hesitated to provide me with any
answers to my questions and was very willing to be my eyes in San Angelo. This is the first time I have ever considered purchasing a car without
first driving it much less even seeing it. I am sure that your dealership has a recognition program, if so, I would like to recommend Sam for the
highest level of award available to him. He went above and beyond on this transaction. He was prompt iand concise n his communication. When it came to the final negotiation he passed me over to Robert. My 2009 Honda S2000 was delivered as expected on Saturday morning! Overall my purchasing experience was positive. The only disappointment that I had was learning that the car had less than 1/2 tank of gas.When I am looking for my next vehicle, I will be giving Sam a call!
Best Regards,
Mike Sims
"Thank You Gift"
Hope
you like my litlle "Thank you gift". Thank you so much for saving me,
all the time, you have gone the extra step for me that has blessed. me
more than you know.
All
the people I have met from MITCHELL TOYOTA INC., have been outstanding
people who work with the people they come in contact with. (the owner as
well as the people who work at this car place)...Anita Evelyn Short,
San Angelo, Tx.
EXCELLENT SERVICE
? - Oct 28, 2011
? - Nov 14, 2011
? - Nov 9, 2011
? - Nov 9, 2011
? - Nov 17, 2011
I have bought 3 Kias from Mitchell, the
first in 2003. My salesperson, Bob Steely is the ABSOLUTE BEST I've
ever had. He used no pressure, but he followed up the sales for many
years by calling periodically, and he once brought a mechanic over to
where my wife had had a minor accident--all without charge.
Unfortunately, Bob is no longer with Mitchell--a Big Loss! NOW ABOUT SERVICE: For several years Mitchell has had the BEST SERVICE ASSOCIATE I have encountered in over 40 years,
Ms. Cali Sanchez. Cali is the epitome of the professional. She is
always professionally dressed, she organizes work to be done seemingly
without stress and all the while maintaining a calm demeanor with even
the most irate of customers, she is always friendly and cheerful, BUT
MOST IMPORTANTLY, she calls the customer to report problem found and
repairs needed AND EVEN calls periodically while the car is in the shop,
just to let the customer know about progress of the work. Believe me,
this is VERY RARE but is MUCH APPRECIATED. Mitchell can't afford
to ever lose Cali! Whatever they are paying her, it is too little! Too,
all the other Service people are friendly and courteous: Tony Palmer
(Service Manager), ESPECIALLY Jan (Office Manager) and the mechanics. I
will continue to buy Kias from Mitchell because they have the BEST SERVICE EVER!
Comments 1-08-2011
Thanks for the professional and kind manner in which Chuck (and
Matt) helped me buy a car yesterday. I posted my appreciation on my blog:
//theretirementyears.blogspot.com/ . Happy new year to you! Sincerely,
Sheila H.
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